Pennsylvania - Frequently Asked Questions
Q1. Who is Commerce Energy?
Commerce Energy, Inc. is owned by Just Energy Group Inc., a publicly traded company (TSX:JE) that serves more than 1.6 million customers across North America. Our business involves the sale of natural gas and electricity to residential and commercial customers.
Q2. Is Commerce Energy licensed?
Commerce Energy has been approved and licensed as an Electric and/or Natural Gas Marketer in all States advertised on this website.
Q3. Are you affiliated with the local utility?
Commerce Energy is a licensed competitive energy supplier and is
your utility and definitely not associated with the government or any consumer group.
Q4. What causes electricity prices to rise?
Electricity prices are determined by the competitive forces of supply and demand. The short-term or spot price can fluctuate significantly from day to night, season to season, weekday to weekend. For instance, if one generation facility is out of service in the middle of a heat wave, our demand for electricity can easily exceed our supply capacity, and we have to import electricity from neighboring regions, which affects the short-term price of electricity. Longer-term electricity prices are determined by factors like population and economic growth and environmental policies (i.e., shutting down coal fired power plants).
Q5. What causes natural gas prices to rise?
Natural gas prices in the producing regions of North America are determined by the competitive forces of supply and demand. The short-term or spot price fluctuates daily due to several factors, including weather and short-term disruptions. For instance, a hurricane in the Gulf of Mexico, or a snap deep freeze in Western Canada, two of the largest gas producing regions, can affect the short-term price of natural gas. Longer-term gas prices are determined by population and economic growth and by factors such as environmental policies.
Q6. How do I benefit by signing with Commerce Energy?
If you sign up for a fixed-rate service plan, there is no risk of your electricity and/or natural gas commodity price increasing during the term of your agreement. As in the past, your local utility company delivers your electricity or gas and provides 24-hour emergency service. They will also provide service related to your meter. There is no cost to enroll.
Q7. If I choose Commerce Energy as my supplier, will I receive my utility bill from you?
Your bill will come directly from your local utility company as it has in the past. Once your application has been accepted by Commerce Energy, our name will appear on your bill as your electric and/or natural gas supplier. Cost of delivery, transportation of energy and other meter-related costs are charged by your local utility and will appear as separate charges on your bill statement.
Q8. How do I cancel this agreement?
Commerce Energy allows our customers to cancel their agreement, with no penalty, for up to 30 days from the date of their first bill with Commerce Energy. Call, email or fax us. After this period, a
time cancellation fee of $50 per commodity included in the agreement will apply.